Client Expectations and Scope: Say No Without Burning Bridges
Start with a kickoff checklist: deliverables, rounds of revisions, response times, and availability. Send a summary email after the call. Clients appreciate certainty, and you gain breathing room. Share your onboarding checklist so others can borrow and improve it for their niches.
Client Expectations and Scope: Say No Without Burning Bridges
When requests expand, reply with gratitude and a change order option. Try: I can include that; here is the impact on timeline and fee. This reframes more work as a choice, not an obligation. Post your favorite phrases for protecting scope in a friendly tone.